This is real life people

This is the real live response I got from Direct TV. Please note they are STILL after my account number. Good Grief!

Response (Nerissa Ba. – 100192831) – 11/03/2009 06:40 PM
Dear Ms. Ingram-Sewell,

Thanks for writing.

Difficult service experiences like the one you had are rare and we certainly do not take them lightly. I apologize for the trouble you’ve had. In addition, I have forwarded your comments on to DIRECTV Management for review.

Moving forward, were you able to get an answer to your question? If not, I’d like to resolve the issue for you; please write back and let us know how we can help. Don’t forget to include your account number in your reply, so we can help you quickly.

Again, I apologize for any inconvenience this issue has caused you.


Nerissa B.
Employee ID 100192831
DIRECTV Customer ServiceDear Nerissa,

Thank you so much for your prompt and respectful response. However, I
cannot include my account number…I DON’T HAVE ONE. That was kind of
the whole point. The good news is that my son received no phone calls
today. So I do believe that my issue has been resolved (HALLELUJAH)
but I have to tell you that I wouldn’t get involved with your company
if you guys were paying me. I HATE my cable company, their service
sucks, but this experience has proved to me what I suspected to be
true…companies like yours just collect cash and don’t respect the
people who work so hard to earn that cash.

I thank you personally for your time and consideration. I seriously
doubt that “management” will care about any inconvenience to my
family. After all, they don’t pay particularly good attention to the
consumers who write them checks.

God Bless you and continue to encourage you in the no win job that you
have. Tough job justifying a company like that. I salute YOU but
respectfully maintain…

Anita Ingram-Sewell

This entry was posted in Bad custmer service and other pet peeves by Alex. Bookmark the permalink.

About Alex

I am a 41-year-old survivor. A mother of four and stepmother of 5 neither a 13 year failed marriage or a 7-year successful one have taken me out. The children aged 10 to 22 wage their battles on my sanity, but at the last summit, it was decided that I am still winning that war. The world in general (bureaucracy, stupidity, intolerance, greed, lack of manners, bad customer service, and anyone who is just plain mean) threatens my equilibrium but I make a come back every time. I am not particularly strong, determined or religious (although, I do TRY to keep the faith) but I can take a joke especially, it turns out, if it is on me. I am born and bred a Hoosier, but have lived in New Hampshire and Connecticut long enough to find out it was time to come home to Fort Wayne. We may have been voted fattest and dumbest city in America, but our flaws become us and we are content here